Once you’ve confirmed your booking with us, we send you an information pack with all the relevant information before your departure date.

If you still have questions or want more information you can always contact us via email, phone or pop in for a chat.

Immunisations vary from country to country and we strongly recommend you visit your local doctor or contact the Travelers Medical and Vaccination Center (www.traveldoctor.com.au) or the local equivalent in your country to discuss health requirements for your trip.

These organisations will advise you about appropriate inoculations. In some places anti-malaria medication may also be required. Some vaccines need to be administered a few weeks before departure, so allow plenty of time.

It is also important that you obtain a certificate of vaccination to bring on your trip. Please note that in some cases a certificate of vaccination is compulsory in order to obtain a visa.

We recommend you carry personal medical items for managing common minor ailments such as colds, diarrhoea, blisters and sore throats etc.

Travelers who take regular medication should take an appropriate supply. Asthma sufferers should ensure that they have an adequate supply of their routine medicine as some major cities have high levels of smog.

As a general rule you should pack light but bring all the essentials. Leave space in your luggage for souvenirs.

You will be required to carry your own bags, and sometimes you will need to lift it on and off public transport, so you should consider using a backpack or soft duffel bag.

Suitcases are okay on some of our trips, but not always practical (particularly on the cobbled streets of Europe).

Check with your airline as to their specific rules about luggage allowances.

Yes, Travel insurance is compulsory for all our travelers and should be taken out at the time of booking.

Your travel insurance must provide cover against personal accident, death, medical expenses and emergency repatriation with a recommended minimum coverage of US$200,000 for each of the categories of cover. We also strongly recommend it covers cancellation, curtailment, personal liability and loss of luggage and personal effects.

You must provide proof of your travel insurance on the first day of your trip; you will not be able to join the trip without it. If you obtain travel insurance through us you acknowledge that you are satisfied with the level of insurance we have arranged.

Your mobile will probably work in most major cities.

Check with your service provider before you go if they have a reciprocal agreement with the countries you are traveling to and make sure you get international roaming turned on.